Refund policy

30-day returns. If you're not happy with your Sudsy order, you can request a return within 30 days of delivery.

Eligibility. To be eligible, items must be unused, clean and in their original packaging. For hygiene reasons, items that have been used in the shower can't be returned unless they arrived damaged or defective.

How to start a return. Email us at support@sudsy.shop with your order number and the reason for the return. We'll reply with instructions and the return address. Please don't send items back without contacting us first.

Damaged, defective or wrong items. If something arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, and you won't need to send the item back.

Refunds. Once your return is received and inspected, we'll email you. Approved refunds go back to your original payment method within 5-10 business days. Return shipping costs are the customer's responsibility unless the item was damaged, defective or incorrect.

Exchanges. The fastest way to get a different item is to return the one you have and place a new order.